Create a Support Ticket

Support page

Creating a Ticket

• Go to Support in the sidebar
• Click Create Ticket
• Fill in:
• Subject: Brief description
• Message: Detailed explanation
• Priority: Low, Normal, High
• Click Submit

Create ticket form

Ticket Priority

Choose the appropriate priority:

• Low: General questions, feature requests
• Normal: Issues affecting work, not urgent
• High: Significant impact, needs quick resolution

Viewing Your Tickets

• Go to Support
• See all your tickets
• Filter by status:
• Open
• Pending
• Resolved
• Closed

Ticket Status

• Open: Awaiting support response
• Pending: Awaiting your response
• Resolved: Issue addressed
• Closed: Ticket completed

Replying to Tickets

• Open the ticket
• Type your reply
• Click Send

Reopening Tickets

If an issue returns:

• Open the resolved ticket
• Add a new message
• Ticket automatically reopens

Tips for Faster Resolution

• Be specific: Include details
• One issue per ticket: Easier to track
• Include screenshots: Show the problem
• Respond promptly: Keep the conversation moving

Can't find your answer? Check our frequently asked questions.