Frequently Asked Questions

General

What happens if I exceed my scan limit?

Scans beyond your limit are still redirected, but not tracked in analytics. Consider upgrading for higher limits.

Can I change my QR code after printing?

Yes! Dynamic QR codes can be updated anytime. The printed code stays the same, but the destination changes.

Do QR codes expire?

No. Your QR codes work as long as your account is active.

QR Codes

What's the minimum size for a QR code?

We recommend at least 2cm x 2cm (0.8 inches) for reliable scanning.

Can I use my QR codes commercially?

Yes. You own full rights to use your QR codes for any purpose.

Why isn't my QR code scanning?

Check:

• Sufficient contrast between colors
• Adequate size
• Good print quality
• Error correction level

Billing

Can I get a refund?

Contact support for refund requests. We handle these case-by-case.

What payment methods do you accept?

Credit and debit cards (Visa, Mastercard, Amex).

Is there a free trial?

Our Free plan is permanently free. Upgrade when you need more features.

Technical

Is QR Advanced GDPR compliant?

Yes. We don't store personal data. IP addresses are hashed for analytics.

What's your uptime?

We maintain 99.9% uptime. Check our status page for current status.

Do you have an API?

API access is available on Enterprise plans.

Account

Can I transfer my account?

Contact support for account transfer requests.

How do I delete my account?

Go to Settings, then Account, then Delete Account. This is irreversible.

Can I have multiple teams?

Currently, each account belongs to one team. Contact us for multi-team needs.

Still have questions? Create a support ticket and we'll help you out.